Skip to content is now

Help & FAQ


What is Buy With Prime?

Buy with Prime allows US based prime members to shop directly from participating stores. You can shop with confidence and know that your order is available for free 1-2 day shipping and includes easy returns.

How does Buy With Prime work?

When you use Buy With Prime you will be prompted to sign in with your Amazon account information.Your existing shipping address and payment info will securely prepopulate. You will receive an order confirmation email after placing your order, and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your free 30-day trial today.

How do I check the status of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.

What is your shipping policy?

All orders ship within 1-2 business days with Buy With Prime.


What is your return policy?

We want to make sure you love what you buy! We offer free returns for 30 days on all items. Items must be unopened.

How can I start a return?

To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab. You can initiate the return process and choose from a number of return options, including label-free, box-free returns and convenient dropoff locations, such as Amazon physical stores, Whole Foods Markets, or UPS Stores. If the item is eligible for return, but not for label-free, box-free returns, you can still return the item at USPS or UPS locations in a box with the provided return label. For eligible items, you receive a full refund if they are in resellable condition and returned within the return window. The refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can take up to seven business days for the refund to show up on your account.

Product FAQ

Are your products organic?

Diane Be True, Diane Bonheur, and Diane Botanical all use organic ingredients.

Safe for sensitive skin?

If you have sensitive skin, we advise spot testing our products and waiting 24 hours before reapplying. Explore the Diane Botanical line, specifically designed for sensitive and baby skin.

Can I use this on my baby?

We recommend the Diane Botanical line as it's formulated specifically for delicate skin, including babies.

Do you test on animals?

Diane Bonheur, Diane Botanical, Diane Be True, are not tested on animals.

Are your products vegan?

Our Diane Be True line is 100% vegan!

Do you have fragrance free products?

Yes! Try our Diane Perfect Beauty Dry Shampoo Fragrance Free 95g.