Refund policy

To provide our customers with the best shopping experience, we offer a Product Return & Exchange Service. If you receive a product that you are not satisfied with or that has any quality issues, please contact KissMe USA Customer Service within 15 days of the purchase date. (Returns and exchanges will not be processed after this period.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will NOT accept returns under the following conditions:

  • Requests made more than 15 days after the purchase date.
  • Items marked as "Last Chance," "Final Sale," "Sets," or "Bundles," as determined by NatureLab USA, are not eligible for return.
  • Products/merchandise that have been fully or substantially used.
  • Items/merchandise that do not have prior authorization or an RMA#.

 
To start a return, you can contact us at hello@naturelab.us. Please note that returns will need to be sent to the following address: 

Nature Lab USA
Attn. Web Returns #
14888 Los Angeles Street
Irwindale, CA 91706

 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  
To ensure we receive your package, be sure to keep a copy of the return tracking number for your reference.

You can always contact us for any return question at hello@naturelab.us.


Damages and issues
Please inspect your order upon reception and contact us immediately with photos if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
If the returned item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), then no refund will be given and the customer will be given the option to have the returning item(s) shipped back to him/her at their own expense.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@naturelab.us.

Return Shipping Cost
If a return is due to any fault of the customer, such as you ordered an incorrect item(s), or the customer entered the delivery address incorrectly, the you shall be responsible for the return shipping cost. If the return is due to an error or fault of NatureLab USA, such as we shipped the incorrect item(s) or the item(s) was damaged upon arrival, NatureLab USA shall be responsible for the return shipping cost.